Lead critical infrastructure operations for Fastly from a preferred United States location, using system design, troubleshooting, and security expertise.
This Senior SaaS Operations Engineer role focuses on dependable IT infrastructure for in-office and remote Fastlyans. You will lead complex systems, resolve critical issues, protect performance, and collaborate with product and security teams. The position also supports documentation, engineering standards, and technology recommendations.
Key Responsibilities: Lead complex information-system design and implementation
Provide expert troubleshooting for critical system issues
Collaborate with product and security teams
Maintain systems and process documentation
Shape engineering best practices and recommendations
Requirements: 10-plus years of IT support experience
5-plus years in senior or lead engineering
Proven engineering team leadership and mentoring
Understanding of architecture, patterns, and best practices
Excellent technical and non-technical communication skills
Use infrastructure leadership, troubleshooting, system architecture, and security knowledge to support Fastly’s global SaaS operations.

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📌 Senior IT Infrastructure Operations Engineer (Ontario)
🏢 Fastly
📍 Ontario