Shape end-to-end services through systems thinking, AI workflow opportunities, and service design at Citi. This is a full time individual contributor role.
As a Service Designer reporting to the Head of Service Design, you will connect business strategy with user experience across people, processes, technology, and touchpoints. You will partner with UX, Research, Product, Engineering, Operations, and Business teams to improve experiences. Your work supports efficiency, risk assessment, and customer and employee outcomes.
Key Responsibilities: Scope service design initiatives across journeys and platforms
Conduct and synthesize stakeholder and end-user discovery research
Identify AI use cases, automations, and workflow opportunities
Create journey maps, service blueprints, and conceptual prototypes




Facilitate co-design workshops and executive presentations
Requirements: Six-plus years of relevant design or transformation experience
Practical familiarity translating AI capabilities into workflow opportunities
Systems-thinking approach to business and systems architecture
Experience partnering across complex, ambiguous software initiatives
Figma, FigJam, research platforms, and Microsoft Office familiarity
Bring service design, AI workflow, research, and systems-thinking expertise to Citi’s transformation initiatives across end-to-end experiences.

#J-18808-Ljbffr

📌 Service Designer AI Transformation (Ontario)
🏢 Citi
📍 Ontario