Reimbursement support and case coordination define this full-time Caseworker position with Cencora, supporting coverage-related requests and patient services workflows.

This Caseworker profile supports timely, accurate handling of reimbursement processes across customer operations and patient support. The work includes benefits documentation, case updates, follow-up communications, and routine issue resolution. Cencora also expects accurate records, stakeholder coordination, and attention to recurring reimbursement trends.

Key Responsibilities:

• Assist reimbursement processes across customer operations and patient support workflows
• Coordinate advantages documentation, case updates, and follow-up activities
• Resolve routine reimbursement issues and documentation gaps
• Maintain case records, reimbursement documentation,
  
  
  
  and system updates
• Monitor reimbursement trends, recurring issues, and escalation indicators

Requirements:

• High School Diploma, GED, or equivalent experience required
• Two or more years in reimbursement support or related fields
• Experience in patient services or healthcare support services
• Experience in case coordination, claims support, or customer operations
• Relevant reimbursement, patient access, or process improvement certification preferred

Support Cencora reimbursement services through accurate case coordination, stakeholder communication, documentation, and routine issue resolution.