Microsoft Dynamics 365 and process improvement define this Senior Business Analyst role with hybrid office and work from home, including three onsite days weekly.
At the Bereavement Authority of Ontario, the Senior Business Analyst improves systems supporting regulatory operations and public-interest services. You will gather requirements, facilitate workshops, map processes, and develop practical recommendations. The role also supports CRM enhancements, portfolio planning, data governance, automation, testing, and implementation.
Key Responsibilities: Gather and validate functional and non-functional requirements
Design future-state processes, workflows, and automation opportunities
Lead CRM enhancement and system improvement analysis
Coordinate user acceptance testing and implementation readiness




Prepare portfolio recommendations for leadership and governance committees
Requirements: Post-secondary education in business, information systems, or related discipline
Five-plus years of progressive business analysis experience
Microsoft Dynamics 365 experience is required
Microsoft 365 and Power Platform, Power BI, or SQL proficiency
Experience with data governance, privacy, security, and technology risk
Apply business analysis, Dynamics 365, workflow design, and stakeholder facilitation skills to strengthen the BAO’s regulatory systems.

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📌 Senior Business Systems Analyst (Manitoba)
🏢 Bereavement Authority of Ontario
📍 Manitoba