Drive customer adoption and renewals remotely from Ontario as a Customer Success Manager managing Mid-Market skilled-services accounts for Teamwork.com.
As a commercially confident Customer Success Manager, you will own a B2B SaaS portfolio throughout the customer lifecycle. You will connect product adoption with measurable profitability, using health metrics, consultative communication, and agency operations knowledge to guide outcomes. AI supports your daily account-management workflow.
Key Responsibilities: Manage a dedicated Mid-Market portfolio across adoption, health, and retention
Lead strategic reviews demonstrating ROI and utilization data
Identify expansion signals and mitigate churn risks early
Map agency workflows to resource management, budgeting, and time tracking




Lead commercial renewals, negotiate terms, and carry the number
Requirements: Based in Ontario with legal right to work in Canada
Three to five years managing B2B SaaS portfolios
Mid-Market or Enterprise Customer Success experience preferred
Understanding of billable hours, project margins, and utilization
Comfort with health metrics, HubSpot, Salesforce, and CS platforms
Bring consultative communication, commercial renewal ownership, and data-backed retention expertise to Teamwork.com customer success.

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📌 Mid-Market SaaS Customer Success Manager (Manitoba)
🏢 Teamwork.com
📍 Manitoba