Shape Jobber’s AI-enabled service desk by combining support leadership, root-cause improvement, and automation from Edmonton or Vancouver.
As Manager, IT Operations, you will redesign how support works as automation handles more repeatable requests. You will improve self-service, develop knowledge content, measure AI-assisted channels, and collaborate with IT Engineering. The role also includes leading coordinators, managing hardware operations, and supporting Jobber’s technology strategy.
Key Responsibilities: Find root causes and select effective remedies for repeat tickets
Treat the knowledge base as a product for people and AI
Own AI support performance, handoffs, and service outcomes
Use hiring data to trigger hardware provisioning and returns




Redesign coordinator work toward builder and analyst responsibilities
Requirements: Openness to a major AI-enabled service desk transition
Experience converting ticket data into operational decisions
Support leadership with coaching and difficult accountability conversations
Automation experience with Zapier, n8n, or Okta Workflows
Ability to work onsite four days and travel approximately 10%
Use support operations, AI automation, knowledge management, and team development to improve service at Jobber without matching headcount growth.

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📌 Manager IT Support Automation AI (Alberta)
🏢 Jobber
📍 Alberta