Build the programs that help Jobber specialists deliver stronger customer conversations through needs discovery, product positioning, and training. Support Product Support and Customer Onboarding.
As Success Enablement Manager, you will give specialists the information, content, and tools needed to operate effectively. Own their enablement lifecycle, from new hire ramp and certification through continuous development, while making judgement teachable, repeatable, and measurable. Create playbooks for activation paths, feature adoption, objection handling, and retention conversations. Work with QA, Product Marketing, Success Operations, Analytics, Knowledge Management, and frontline managers to identify gaps, develop resources, and improve team KPIs. Your work connects service quality with customer activation, adoption, retention, and qualified opportunities.
Key Responsibilities:



Build needs discovery and product positioning frameworks
Create playbooks for activation, adoption, and retention conversations
Train specialists to use Next Best Action recommendations
Turn quality trends into targeted coaching and training
Organize quarterly kickoffs, lunch and learns, and certifications
Requirements: Customer-facing experience in high-volume, short-cycle B2B SaaS
Track record achieving targets and engaging others
Strong understanding of needs-based customer conversations
Comfort with NRR, GRR, churn, and adoption rates
High organizational, time management, and collaboration skills
Use training, playbooks, product positioning, and customer insights to strengthen Jobber's Success teams.

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📌 Customer Success Enablement Manager (Alberta)
🏢 Culture Alberta
📍 Alberta