ServiceNow administration and business analysis define this IT role, supporting productive systems across core organizational functions and processes.
The IT Business Analyst supports planning, design, development, and platform operations. You will analyze requirements, provide user support, and improve ServiceNow capabilities. Communication, analytical thinking, and problem-solving skills help align solutions with business objectives.
Key Responsibilities: Support planning, design, testing, and deployment of ServiceNow solutions
Administer users, roles, permissions, workflows, forms, and catalogs
Analyze support trends, ticket volumes, and user feedback
Maintain dashboards, KPIs, reports, and knowledge articles
Follow ITIL, change management, security,



and governance standards
Requirements: College diploma or university degree in a related discipline
Three or more years of ServiceNow administration, configuration, or support
ServiceNow ITSM module and platform administration experience
Knowledge of ITIL processes and service management practices
Excellent English communication, analytical, and problem-solving skills
Apply ServiceNow administration, business analysis, and ITIL knowledge to strengthen platform support, governance, and business systems.

#J-18808-Ljbffr

📌 ServiceNow Business Systems Analyst (Ontario)
🏢 Careermine
📍 Ontario