Make every hotel arrival welcoming through guest relations, problem resolution, and attentive front desk service. Sandman Hotel Group seeks people-focused professionals.
As a Guest Service Agent, you will help exceed guest needs while managing wide-ranging hotel responsibilities. You will greet visitors, respond to inquiries, communicate information, and refer requests across the organization. Daily work also includes luggage assistance, front desk organization, and security reporting.
Key Responsibilities: Present a positive and professional organizational image
Provide luggage assistance and complete welcome calls
Refer inquiries to appropriate departments and individuals
Keep the front desk stocked, clean, and tidy
Observe and report security issues to the Manager
Requirements: Experience across customer service and people management
Excellent customer relations and time-management skills
Exceptional objection handling and conflict resolution abilities
Ability to communicate effectively verbally and in writing
Eagerness to exceed guest expectations
Use customer relations, problem-solving, and front desk service skills to support guests and colleagues across the hotel.

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📌 Hotel Guest Relations Front Desk Clerk (British Columbia)
🏢 Northland Properties
📍 British Columbia