Billing expertise and client service define this hybrid Billing Fulfillment Administrator position with CLIC, requiring two office days weekly. English is required; French is an asset.

Within CLIC’s Billing Service Centre, you will administer premium payments, reconcile account records, and respond to billing inquiries. The regular full time position supports stakeholders, policyholders, internal departments, and business partners through accurate, timely billing transactions. Your work includes premium collection, reporting, correspondence, and renewal quotes.

Key Responsibilities:

• Manage incoming phone calls and email billing inquiries
• Process premium payments, NSF letters, returns,
  
  
  
  and transactions
• Correspond with stakeholders and internal departments for information
• Provide term insurance renewal quotes and policyholder correspondence
• Analyze billing reports, recommend solutions, and resolve errors

Requirements:

• Two years’ Individual Life Insurance or related experience
• Post-secondary Business Administration certificate or related education
• Critical thinking and proactive problem-solving skills
• Strong communication and knowledge-sharing abilities
• Associate Customer Service designation is an asset

Use billing administration, premium collection, and client service skills to support accurate transactions within CLIC’s Billing Service Centre.