Manage enterprise API operations at Capgemini with expertise in incident coordination, SSL/TLS, authentication, and cross-platform troubleshooting. Support reliable integrations.
As an Enterprise API Operations Engineer, you will support API gateway platforms and consumers throughout onboarding, connectivity setup, testing, deployment, and production support. The position requires structured incident management, effective stakeholder communication, and collaboration with application, infrastructure, network, security, middleware, and API teams. Documentation remains central to daily operations.
Key Responsibilities: Support consumers throughout API onboarding and integration lifecycles
Troubleshoot SSL/TLS certificates, chains, keystores, truststores, and mTLS
Manage production incidents through investigation, escalation, communication, and resolution




Track support requests through prioritization, ownership, follow-up, and closure
Maintain runbooks, troubleshooting guides, procedures, and knowledge articles
Requirements: Experience supporting production and non-production enterprise environments
Experience with structured incident management and production-support processes
Ability to coordinate resolution across multiple technology teams
Solid communication with technical and business stakeholders
Strong operational documentation and troubleshooting guide skills
Apply enterprise API operations expertise to incident management, secure connectivity, documentation, and platform support at Capgemini.

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📌 Enterprise API Operations Engineer (Ontario)
🏢 Capgemini
📍 Ontario