Use English and French to guide Canadian small-business owners through human resources issues, legislation, regulations, and available business resources at CFIB.
In this representative role, you will provide informed support to entrepreneurs while developing your knowledge of SME programs, tools, and current issues. You will report to the Manager, Business Resources Contact Centre and work independently with flexibility and accountability. Collaboration remains central as you coordinate with legislative, savings, sales, and interdepartmental colleagues. The position combines customer service, writing, multitasking, government liaison, and problem-solving responsibilities.
Key Responsibilities: Answer inquiries about human resources and business operations
Keep current with pertinent SME legislation




Identify relevant programs, resources, and business tools
Participate in innovative projects supporting SMEs
Perform internal and external Business Resources duties
Requirements: Solid understanding of human resources legislation
Excellent communication in English and French
Customer service and problem-solving experience
One to two years of relevant experience
Availability for specified Eastern Time schedules
Support CFIB’s small-business community with bilingual communication, human resources knowledge, and accurate resource-focused customer service expertise.

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📌 French English Small Business Support Specialist (Alberta)
🏢 Canadian Federation of Independent Business
📍 Alberta