SKILLED TRADES ONTARIO EXAMINATION SUPPORT ADVISOR
Position Type: Regular/Full time – OPSEU represented

Job Band: 5

Salary Range: $29.63 to $37.58/hour

Hours of work: 36.25 hours/week

Reporting to: Supervisor, Examination Support

This posting is applicable to: Internal/External Applicants

Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades certification in Ontario, which includes:

Administering apprenticeship programs, including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion.

Issuing certificates of apprenticeship to completed Ontario apprentices.

Assessing experience and qualifications of individuals who have not completed an apprenticeship program in Ontario.

Administering exams, including certifying exams, in all trades subject to certifying exams.

Issuing Certificates of Qualification in all trades with certifying exams.

Renewing Certificates of Qualification in compulsory trades.

Maintaining a Public Register of people authorized to work in compulsory

Researching apprenticeships and the trades.

The Examination Support Advisor provides guidance and counselling support to examination candidates attempting Certificate of Qualification (CofQ) examinations, Exemption Tests, Practical Examinations and other forms of Assessment. The position includes supporting clients through the trade examination process and case-managing clients in transition by sharing results from gap analyses reports and situational assessments, determining and conveying upgrading requirements as well as providing counselling support and establishing action plans for client success.

Responsibilities

Adhering to examination security protocols/policies.

Reviewing and tracking examination results (individual and aggregate).

Generating reports for Certificate of Qualification (CofQ) examinations, Practical Tests, Exemption Tests and other forms of assessment.

Providing information and evidence to the Supervisor pertaining to fraudulent examination activities. This includes various forms of cheating,



misconduct, compromise, distribution of confidential examination material, etc.

Collaborating with Client Services to ensure accurate information is stored on client files.

Tracking, monitoring, and analyzing complex data.

Reviewing and communicating gap analysis with clients based on examination results.

Support implementation of examination evaluation initiatives Plan and coordinate exam sessions including site accreditation, venue booking, and schedule publication.

Allocate invigilators and manage contingency planning for exam sessions.

Forecast exam demand based on training schedules and candidate volumes.

Coordinate accommodation requests and ensure compliance with accessibility and

Support on-site exam assessments and invigilation activities.

Qualifications

University degree, college diploma or an equivalent combination of education and relevant experience providing career support and guidance for skills trades and

Knowledge of adult education principles.

Demonstrated experience providing excellent customer service to apprentices, tradespeople, employer/sponsors and training providers.

Demonstrated experience working within a regulatory or government environment.

Knowledge of data analysis regarding individual and aggregate examination

Experience working in a fast-paced environment involving a large number of

Knowledge of examination security policies and procedures for Skilled Trades Ontario and the Red Seal program.

Knowledge of

Training Standards in Ontario (Red Seal and Provincial) to effectively determine gaps in examination results and establish action plans.

Industry practices and how they relate to Interprovincial and Provincial standards.





Examination security protocols and policies that help to reduce risks related to examination compromise, fraud or damage to the Certificate of Qualification brand.

Language, literacy and numeracy issues in the context of workplace assessment.

Skills include

Awareness of Quality assurance measures related to the development, implementation and administration of examinations.

Ability to understand technical competencies.

Strong analytical skills to ensure examination integrity is maintained. Ability to analyze large data sets and recognize trends to conduct statistical analysis of an

Excellent counselling skills to provide advice and guidance to clients.

Strong interpersonal and verbal communication Proficiency with computer programs including Microsoft Office (Word, PowerPoint, Excel and ExaminationSpecific software).

Strong documentation and case management skills.

Experience working with databases would be considered an asset.

French language skills would be considered an asset.

What STO Offers

Work-life balance

Comprehensive health and dental benefits

RRSP matching (up to 6%)

Employee Assistance Program (EAP) through TELUS Health with employee perks

Our Recruitment Process Includes

Step 1: Resume Screening

Step 2: Phone Screening

Step 4: Selection

Step 5: Offer of Employment

Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace.Our goal is to attract, develop and retain highly talented employees from diverse backgrounds,allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Skilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Skilled Trades Ontario. We welcome applications from all qualified persons.

Skilled Trades Ontario is an equal opportunity employer.

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📌 Examination Support Advisor (Ontario)
🏢 Skilled Trades Ontario
📍 Ontario