Turn customer concerns into practical solutions at telMAX, combining technical diagnosis, service communication, and relationship-focused support.
Reporting to the Customer Service Team Lead, this Customer Support Specialist helps protect customer satisfaction while supporting business objectives. You will gather complaint information, identify underlying causes, resolve common technical issues, and escalate matters when needed. You may also gather feedback and suggest process, product, or service improvements.
Key Responsibilities: Assess complaints and determine underlying causes
Resolve common internet connectivity and network issues
Share positive updates and address customer concerns proactively
Suggest improvements that enhance customer experience
Prioritize satisfaction while meeting customer commitments
Requirements: Strong English communication skills in oral and written formats
Qualified, efficient handling of customer concerns
Microsoft Office Suite proficiency
Accountability, flexibility, and integrity in daily work
First Aid training is an asset
Bring technical problem-solving, customer relationship skills, and accountable communication to telMAX’s customer support team.

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📌 Technical Customer Service Specialist (Manitoba)
🏢 telMAX
📍 Manitoba