Help traders navigate complex issues as Robinhood's Advanced Services Representative, using empathy and product expertise in a hybrid office schedule.
This Customer Experience role focuses on options trading, margin-related issues, and customer growth. You will resolve escalations, explain solutions, and provide feedback that strengthens Robinhood's products and platform. In-person attendance occurs five days weekly during nine-week onboarding, then three days weekly.
Key Responsibilities: Empower customers to learn and grow as traders
Resolve technical customer queries about Options and Margin
Provide swift solutions to escalated customer issues
Improve internal training content and team readiness
Support Event Contracts after obtaining Series 3 licensure
Requirements: Active Series 7 and 63 licenses
Series 3 required within 120 days
Interest in active traders or trade desk work
Solid derivatives and risk management expertise for Event Contracts
Familiarity with support platforms and CRM tools
Use empathy, trading knowledge, and regulatory awareness to deliver effective support for Robinhood's growing customer base.

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📌 Customer Experience Representative Trading (Ontario)
🏢 Robinhood
📍 Ontario