Support automotive protection customers remotely across British Columbia and Alberta using empathetic communication and first-contact problem solving. Guide every request clearly.
YWT Dealer Services seeks a Customer Concierge Specialist reporting to the Customer Concierge Manager. You will handle inquiries, cancellations, transfers, and regulatory processes through phone, email, and ticketing. The work requires customer service experience, automotive dealership understanding, Microsoft 365 proficiency, and strong conflict-resolution skills. After in-person training, occasional meetings remain possible.
Key Responsibilities: Respond to customer inquiries by phone, email, and ticket
Resolve concerns fully and communicate timelines, next steps, and outcomes
Explain protection programs, cancellations, transfers, and regulatory requirements




Document interactions and meet response, resolution, and satisfaction KPIs
Share recurring issues to improve FAQs, processes, and knowledge resources
Requirements: Minimum two years of related customer service experience
Explicit, professional, empathetic communication and conflict-resolution skills
Understanding of automotive dealership sales, service, F&I;, and retention
Strong Microsoft 365 proficiency; CRM experience is an asset
Residence in British Columbia or Alberta with required training availability
Use automotive knowledge, customer empathy, and organized case ownership to represent YWT Dealer Services across every customer interaction.

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📌 Remote Automotive Customer Concierge Specialist (British Columbia)
🏢 YWT Dealer Services
📍 British Columbia