Mortgage collections analysis anchors this bilingual Resolution Specialist contract, based in Toronto or Montreal with First National’s lending team.
Reporting to the Supervisor, Collections, you will help address arrears according to company policy and reduce potential monetary losses. Your portfolio work includes investigations, bankruptcy reviews, consumer proposals, liens, tax and utility arrears, and client planning. Office work includes extended computer use.
Key Responsibilities: Investigate delinquency across assigned account portfolios
Review bankruptcy and consumer proposals
File proof of claim when required
Collect strata liens, tax, and utility arrears
Follow policies supporting applicable AML requirements
Requirements: French and English bilingualism required
Excellent analytical and problem-solving skills
Solid communication and interpersonal skills
Ability to meet deadlines during high-volume periods
Availability for shift work and office-based duties
Use bilingual communication, mortgage collections analysis, and policy knowledge to manage First National arrears accurately and promptly.

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📌 Bilingual Mortgage Collections Analyst (Quebec City)
🏢 First National Financial
📍 Quebec City