Support legal settlement inquiries remotely as a Customer Service Representative, using explicit communication and strong multitasking skills. Work Monday through Friday, 8:00 AM to 5:00 PM Pacific.

This full-time customer service position supports a leader in Legal Settlements. You will answer questions about class action lawsuits, settlement details, eligibility, claim procedures, deadlines, and payment timelines. The work also includes claim-form assistance, website navigation, CRM documentation, and issue escalation.

Key Responsibilities:

• Answer inbound calls about class action lawsuits
• Explain eligibility, procedures, deadlines,
  
  
  
  and payment timelines
• Assist with claim forms and settlement website navigation
• Document customer interactions in the CRM system
• Escalate sensitive issues to supervisors or legal teams

Requirements:

• High school diploma or equivalent required
• Customer service experience, preferably in high-volume call environments
• Excellent verbal and written communication skills
• Fluent English proficiency
• Microsoft Office and customer service software proficiency

Apply your customer service, problem-solving, and communication skills while supporting callers with legal settlement information remotely.