Advocate for patients accessing therapy through Specialty Health Network, combining reimbursement expertise, financial assistance, and thoughtful communication in Calgary.
As a Patient Care Specialist with Shoppers Drug Mart, you will guide patients through support program services and treatment journeys. Your work includes exploring public and private funding options, determining coverage, and coordinating access. You will also communicate with healthcare professionals and internal teams when programs require additional support.
Key Responsibilities: Introduce patients to programs and gather relevant information
Determine coverage details across assigned reimbursement territories
Develop accurate documentation for successful reimbursement outcomes




Coordinate prescription services and ongoing compliance support
Contact clients periodically regarding adherence and medication delivery
Requirements: Experience working directly with patients and health professionals
Experience with provincial, federal, and private reimbursement plans
Customer service or call centre experience of two to three years
Computer proficiency using Windows and Microsoft Office
Ability to work overtime and flexible schedule when required
Apply reimbursement knowledge, patient advocacy, and careful coordination to help deliver effective support program services.

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📌 Healthcare Reimbursement Patient Advocate (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario