Our growing Milton client who is a leader in builder supplies is looking for a Customer Service Representative that has experience dealing with OEM's. The ideal candidate will have a minimum of 4-5 years related experience in customer service specifically working with OEM's and preferably Building materials experience. PLEASE NOTE YOU MUST HAVE THIS TYPE OF EXPERIENCE TO BE CONSIDERED. The following are the responsibilities:

Responsibilities:

Responsible for developing growth and profitability plans for key customer accounts

Formulate goals and objectives to improve customer service for key accounts and develop methods to grow business year over year

Provide advanced levels of quote follow-up and account analysis with customers and field sales teams

Enter orders/releases for high and advanced level of complexity customer accounts and provide confirmations

Represent the company as the primary point of contact for all business dealings of assigned accounts, and collaborate cross functionally with support teams (Supply Chain, Pricing, Quality)

Enter releases for primarily advanced customer accounts with some high complexity customers

Responsible for internal coordination of advanced and moderate contract review activities

Issue credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues

Responsible for tracking Customer KPI’s for assigned accounts.



Creates strategic plan for continuous improvement with customer scorecard ratings

Assist customers with utilization of company Systems (PH Connect, EDI) with set up and maintenance

Lead continuous improvement initiatives in daily activities, participate in Kaizen events and High Performance (HPTs) project teams

Uphold Corporate and Government compliance policies when providing customer service

Understand and support the Parker WIN Strategy

Education and Experience Requirements:

Post-secondary education in Applied Technology, Business, Engineering or related field required

Minimum 3 years of related work experience in customer service, manufacturing or related field

Skills:

Advanced computer skills including Microsoft Excel, Word, and PowerPoint

Experience working with a CRM platform (Sales Force)

Solid organizational skills with the ability to prioritize, take ownership, problem-solve, and be proactive in a team environment

Ability to adapt to change and act as a change agent

Superior follow-up and attention to detail

Ability to work independently with minimal supervision

THIS POSITION IS IN OFFICE 4 DAYS A WEEK AND ONE DAY FROM HOME. THIS IS NOT NEGOTIABLE

Salary- 68K-78K Plus 3 weeks vacation (vacation non negotiable)

Plus benefits, RRSP match and Pension

#J-18808-Ljbffr

📌 Customer Service Representative- OEM (Ontario)
🏢 ManpowerGroup
📍 Ontario