Support legal professionals through Clio’s legal technology products as a Customer Support Specialist in Burnaby or Calgary. Phone interactions make up most support contacts.
This full time, permanent position suits candidates from varied backgrounds, including recent graduates and career changers. You will provide effortless customer experiences while learning Clio products and technical workflows. Structured training and coaching support development within the Support organization and beyond.
Key Responsibilities: Deliver exceptional experiences through phone, chat, and email
Become a knowledgeable expert on Clio products
Provide solutions enabling customers to work more efficiently
Promote product and feature adoption through customer education




Connect suitable customers with teams about additional services
Requirements: Degree or diploma in Computer Science, Business, Communications, or related fields
Transferable problem-solving, communication, or technical aptitude
Ability to communicate technical concepts clearly
Interest in law, technology, and AI
Desire to contribute within a high-performing team
Bring analytical thinking, product curiosity, and customer education skills to Clio’s Support team serving legal technology users.

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📌 Legal Technology Customer Support (British Columbia)
🏢 Clio
📍 British Columbia