Job Title: Application/ Production Support Engineer

Work Arrangement: Hybrid (3-4 days WFO)

Employment Type: Contract

Rate: CAD 40-45/hour

Domain: Retail

Role Summary:

The role combines production support with development activities while ensuring system availability| reliability| compliance| and a robust customer experience.

Responsible for supporting business-critical applications and systems through incident resolution| root-cause analysis| troubleshooting| change implementation| system monitoring| and application enhancements

Skills:

7+ years of strong experience in Application / Production Support, Incident & Problem Management, and On-Call Support.

Systems monitoring| performance| availability| and reliability management

Use of system commands and utilities

Installation and maintenance of third-party software and hardware





Production alert monitoring and response

Troubleshooting and root-cause analysis

Change procedures and implementation planning

On-call support

Following SDLC processes, participating in code reviews, collaborating with development teams, preparing test scripts and supporting application-related troubleshooting

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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📌 Production Support Engineer (Ontario)
🏢 Pacer Group
📍 Ontario