Provide PERGOLUX customers with responsive service and technical troubleshooting across phone, chat, and email communication channels.
As a Technical Customer Support Representative, you will build product fluency in PERGOLUX’s smart pergola systems. You will deliver first-level troubleshooting through scripts and FAQs, collect data for complex escalations, and manage related customer issues. Accurate documentation and empathetic communication are central to this customer-facing role.
Key Responsibilities: Deliver qualified assistance across phone, chat, and email
Use product knowledge to troubleshoot customer issues
Collect accurate data for complex escalations
Follow defined protocols for issue resolution
Capture case histories and customer feedback
Requirements: 0–2 years in customer service or related roles
Excellent communication with an empathetic approach
Customer-first mindset during technical interactions
Adaptability with scripts, FAQs, and service systems
Precision when documenting and escalating inquiries
Apply technical troubleshooting, product fluency, and careful case documentation while representing PERGOLUX customers professionally.

#J-18808-Ljbffr

📌 Technical Customer Support Representative (British Columbia)
🏢 Pergolux
📍 British Columbia