Are you actively looking for a current opportunity? Or just checking the market? Well… you might just be in the right place!We’re looking for an Implementation Consultant to join our Launch Services team. Reporting to the Team Lead, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.What you’ll be doing:Conducting kick‑off calls with customers to outline processes and manage customer expectations of the onboarding processEnsuring customer training is completed throughout onboardingScheduling internal resources to complete project‑related tasks such as hardware installation, starting the billing cycle, or setting up payments processingCommunicating with the customer on the status of the implementation and sending reminders of upcoming training datesManaging your own segment of customers who are working through the onboarding processMaintaining consistent and timely updates to the customer based on task completion and responsibilities during onboardingUpdating customer records in our CRM and other web‑based tools to reflect project updates and timelinesManaging the amount of time for customers to move from sales close to the time they’re using the systemWhat you need to bring:We’re a team of 15 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hardworking and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day,



you have come to the right place.Required experience:Experience in the golf industry or being an avid golferExperience managing customer expectations using phone and email communicationExperience in resource planning and task assignment in a non‑supervisory roleExcellent communication skills in English, both verbally and written; fluency in English as aworking language is requiredEven better if you have:Experience with the retail or hospitality industryExcellent communication skills in French, both verbally and writtenExperience with HubSpot or SalesforceExperience with ChurnZeroBenefits and opportunities:A flexible work environment that empowers you to do your best work (3 days a week in office)A culture that celebrates performanceThe chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heardCareer‑defining opportunitiesFlexible paid time off and remote work policiesEquity options, because this is your company tooContributions to your pension plan; your future mattersTraining opportunities to grow your skills and careerHealth and wellness credit so you feel your bestTime off to volunteer and give back to your communityInterest groups, employee‑led networks, social committees to sponsor sports teamsComputer purchase program to get your personal MacBookEnhanced parental leave to support growing familiesFuel your growth. Find your people.At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility, and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.At Lightspeed,



we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. We reasonably expect the total compensation for this position to be in the range of $55,000 to 63,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top‑up, and paid time off.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village, and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Powered by Lightspeed: our One‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual‑listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.#J-18808-Ljbffr

📌 Implementation Consultant (Golf) New Toronto, Ontario, Canada - C$55,000 - C$63,000 A Year
🏢 Lightspeed
📍 Toronto