Shape customer listening at Qlik in Ottawa, using sentiment analysis and feedback loops within a hybrid work model. Turn customer voice into measurable improvements. As Program Manager, Voice of the Partner, you will build and scale Qlik’s global customer listening program. You will design governance, capture sentiment, synthesize feedback, and guide cross-functional improvements. The work connects customer experience with long-term account health. Key Responsibilities:

Design and manage surveys, sentiment analysis, and feedback loops Refine questions, response strategies, and outreach approaches Analyze qualitative and quantitative feedback for recurring themes Facilitate improvement actions across organizational stakeholders Track follow-up for detractors,



at-risk accounts, and advocates Requirements:

Five to eight-plus years in customer or program management Experience scaling projects across global or multi-regional environments Robust analytical skills and business narrative development Ability to influence stakeholders without direct authority Executive communication, organization, and presentation skills Bring strategic thinking, stakeholder influence, and customer insights expertise to strengthen Qlik’s global customer experience programs in Ottawa.

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📌 Voice of the Customer Program Manager (Montreal)
🏢 Qlik
📍 Montreal