Lead incident and problem management for Canadian Tire Corporation, using root cause analysis, reporting, and stakeholder coordination across technical teams.
As an L2 Analyst, you will prioritize incidents affecting store staff and ensure resolution follows service level agreements. You will identify recurring issues, develop action plans, and maintain problem records. The position also requires presenting incident, problem, SLA, and operational performance data to management audiences.
Key Responsibilities: Prioritize store incidents and ensure timely SLA-based resolution
Communicate incident updates to relevant stakeholders
Conduct post-incident reviews and identify improvement areas
Analyze and present incident and problem metrics




Develop long-term solutions with cross-functional teams
Requirements: Robust incident triage, investigation, and problem resolution experience
Strong data analysis, reporting, and presentation skills
Ability to identify trends and build clear narratives
Ability to influence decisions without direct authority
Experience leading teams, projects, or cross-functional initiatives
Bring structured incident leadership, root cause investigation, data storytelling, and collaborative problem management to store operations.

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📌 Incident And Problem Management Analyst (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario