Shape end-to-end experiences at GreenShield using journey mapping and human-centered design in a hybrid Senior Service Designer position. Turn complex needs into meaningful improvements. As a Senior Service Designer, you will uncover unmet needs across customer, partner, and employee journeys. You will work with business, technology, operations, and customer-facing teams to create future-state experiences. Your work will support stronger alignment between customer outcomes, organizational priorities, and operational realities. Key Responsibilities:

Lead discovery, analysis,



and end-to-end service journey design Create current-state and future-state journey maps Identify pain points and design balanced service improvements Facilitate workshops and experience visioning sessions Translate research findings into actionable service strategies Requirements:

At least five years in service or journey design Experience creating journey maps and service blueprints Experience facilitating workshops and stakeholder engagements Knowledge of human-centered design and systems thinking Exceptional collaboration, communication, and visualization skills Bring senior service design expertise, research skills, and journey mapping experience to GreenShield’s customer-centered transformation work.

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📌 Senior Service Design Strategist (Winnipeg)
🏢 GreenShield
📍 Winnipeg