Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services

Receive email referrals from teams and organize and follow-up

Monitor email and respond to patients

Performs telephone and reception duties.

Respond to incoming phone calls, direct inquiries to appropriate personnel/area

Greet patients on arrival

Register patients and update patient information

Schedule appointments and prepare patient schedule

Prepare charts

Order supplies

Coordinate with Integrated Community Program - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teams clinic as needed

Other administrative duties as required

Support clinics scheduling and coverage

Summary Of Duties

Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services

Receive email referrals from teams and organize and follow-up

Monitor email and respond to patients

Performs telephone and reception duties.

Respond to incoming phone calls, direct inquiries to appropriate personnel/area

Greet patients on arrival

Register patients and update patient information

Schedule appointments and prepare patient schedule

Coordinate diagnostic procedures

Prepare charts

Order supplies





Coordinate with Integrated Community Program - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teams clinic as needed

Other administrative duties as required

Support clinics scheduling and coverage

Qualifications/Skills

Completion of Medical Office Administration program or the equivalent combination of education and experience

One year of Administrative/Business experience required, in a health care setting preferred

Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook, MS Office , Accuro & Zoom

Strong attention to detail, excellent verbal and written communication skills

Outstanding interpersonal and customer service skills

Proven ability to respond effectively in stressful situations

Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff

Effective time management skills and ability to multitask is essential

Advanced organizational skills and ability to prioritize in a fast-paced environment

Excellent interpersonal skills and demonstrated ability to work in an inter-skilled team

Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute

Demonstrated satisfactory attendance and punctuality required

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📌 Patient Administrative Associate - ICP Ambulatory Care Services - Regular Full-Time 2026-19255 (2026 (Ontario)
🏢 Sunnybrook
📍 Ontario