Serve citizens through Maximus Service BC by handling calls, email, and SMS with accurate research and qualified communication. Work remotely within British Columbia.
Service BC Contact Centre Customer Service Representatives provide front-line support for more than 120 government programs and services. This auxiliary, as-needed position requires learning computer applications and policies while responding to residents, businesses, and visitors. You will review Knowledge Base content, explain policies in plain language, and meet designated handling targets.
Key Responsibilities: Handle citizen requests across all supported communication channels
Review Knowledge Base articles for appropriate responses
Explain client policies clearly, neutrally, and quickly




Compose concise emails, tickets, and other communications
De-escalate charged situations and participate in collaboration
Requirements: High school diploma or GED equivalent
Proficiency with basic computer skills
Ability to learn policies and applications within timelines
Understanding of customer service and plain language communication
Ability to work remotely within British Columbia
Use customer service judgment, plain language, and policy knowledge to connect Service BC citizens with government information.

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📌 Service BC Contact Centre Representative (British Columbia)
🏢 Canadian Inclusion
📍 British Columbia