Coordinate collision repair customers and insurance partners for Boyd Autobody & Glass using precise communication and detailed administrative support.
As a Customer Service Representative, you will help the repair facility deliver an exceptional experience across every customer touchpoint. Responsibilities include applying the WOW Operating Way plan, coordinating appointments, documenting repair orders, and managing information throughout repairs. Accuracy and responsiveness matter.
Key Responsibilities: Execute the WOW Operating Way plan consistently
Manage working relationships with customers and insurance partners
Schedule repair appointments through the repair management system
Maintain accurate communication records throughout repair processes
Manage car rental information for customers
Requirements: Minimum one year customer service experience
High School Diploma
Robust attention to detail and accuracy
Ability to multitask effectively
Enthusiastic and friendly demeanor
Support collision repair coordination with customer care, insurance relationships, appointment scheduling, and accurate facility administration.

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📌 Collision Repair Customer Coordinator (British Columbia)
🏢 The Boyd Group
📍 British Columbia