Work overnight at Fairmont Château Laurier in Ottawa, coordinating guest calls, dining requests, and hotel information with bilingual communication. This full-time role requires reliability.
As a Bilingual Royal Service Agent, you will report to the Royal Service & Loyalty Manager. Your responsibilities include assisting callers, serving as a hotel information liaison, and following established service standards. You will also support emergency procedures, guest accounts, amenities, and colleague training.
Key Responsibilities: Redirect calls or assist callers with hotel requests
Provide information about departments, services, and dining
Organize daily amenity reports and same-day requests
Deliver and program guest wake-up calls
Follow emergency, safety, and department procedures
Requirements: Availability to work overnight shifts
Fluency in both official languages
Outstanding guest service and telephone manners
Ability to function effectively during emergencies
Responsible, reliable, self-reliant, and cooperative approach
Support overnight hotel operations through bilingual guest communication, dependable follow-up, and accurate Royal Service administration.

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📌 Overnight Bilingual Royal Service Agent (Quebec City)
🏢 Fairmont Hotels and Resorts
📍 Quebec City