Help patients navigate clinical testing as a Patient Coordinator with Personalized Prescribing Inc. Explain laboratory processes and resolve issues calmly.
Working in person in Richmond Hill, you will support PPI patients, pharmacists, and the COO across testing-related services. The position includes counseling patients about test value, addressing questions about collection and turnaround time, and troubleshooting technical or delivery problems. Strong privacy practices and reliable follow-up are central to the work.
Key Responsibilities: Explain test value and laboratory processes to patients
Resolve portal password resets and document delivery failures
Follow up with patients needing sample collection
Advise the COO on unresponsive case closures




Book pharmacist consultations for clinical result reviews
Requirements: Two to three years in clinic, laboratory, or telehealth settings
Excellent warm and qualified telephone communication
Ability to handle objections and close referred services
Ability to manage multiple cases without losing track
English required; French bilingual capability preferred
Use empathy, troubleshooting ability, and patient coordination expertise to support clinical testing services at Personalized Prescribing Inc.

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📌 Patient Care Coordinator Clinical Testing (Ontario)
🏢 Personalized Prescribing
📍 Ontario