Healthcare switchboard expertise supports Covenant Health callers at Misericordia Community Hosp in Edmonton. Respond calmly to calls, requests, and emergency communications.
As a Switchboard Operator, you represent Covenant Health and its values as a first point of contact. Direct calls to appropriate facility areas while supporting clinical processes and emergency responses. This casual relief position serves Health Information Management, Switchboard, with evening, night, and weekend shifts.
Key Responsibilities: Respond to incoming and outgoing calls and requests
Direct calls to appropriate facility areas
Initiate communication responses during emergency situations
Perform inter-hospital communications functions




Complete clerical duties as required
Requirements: High School diploma or recognized equivalent
Six months recent related switchboard or call centre experience
Respond calmly and professionally during emergencies
Microsoft Office Suite proficiency and medical terminology knowledge
Excellent communication, listening, and comprehension skills
Support Covenant Health’s clinical communications as a calm, confidential Switchboard Operator skilled in emergency response and call direction.

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📌 Healthcare Switchboard Operator Edmonton (Alberta)
🏢 Covenant Health
📍 Alberta