Drive retail operational excellence across airport and resort locations with data analysis and loss prevention expertise. This full time role strengthens execution.
As Delivery Operations Manager at WHSmith North America, you will support multiple locations and Multi-Unit Managers. The work combines retail KPIs, inventory management, expense control, and financial discipline. Your purpose is to strengthen leadership effectiveness and safeguard commercial performance through consistent standards.
Key Responsibilities: Elevate operational consistency, compliance, and financial controls across locations
Analyze performance data for risks, trends, and improvement opportunities
Lead action plans reducing shrink and improving inventory accuracy
Conduct field visits, coach teams,



and reinforce operating procedures
Report actionable insights to senior leadership
Requirements: 5+ years of multi-unit or operational leadership experience
Retail, airport, or resort environment experience
Understanding of KPIs, loss prevention, inventory, and expenses
Ability to translate data into operational action
Microsoft Office proficiency, particularly Excel
Apply retail operations leadership, analytical judgment, and loss prevention expertise across WHSmith North America locations.

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📌 Retail Operations Delivery Manager (British Columbia)
🏢 WHSmith
📍 British Columbia