Support Westlake Pipe & Fittings customers through accurate order entry, shipment communication, and responsive inquiry handling. Use JDE to connect customer needs with sales and supply chain teams.
As a Customer Service Representative, you will process orders and maintain accurate sales order and back-order information. You will answer shipment questions, communicate delivery changes, and maintain pricing, payment, and delivery records. The position also supports customer returns, samples, and sales activity.
Key Responsibilities: Handle customer inquiries by phone, fax, and email
Maintain accurate prices, terms, products, and quantities
Coordinate order status updates with supply chain departments




Maintain price books and implement assigned price increases
Make outgoing calls to current and prospective customers
Requirements: Five to seven years of inside sales or customer service experience
Manufacturing setting experience preferred
Business management or equivalent post-secondary education preferred
Experience with JDE or SAP preferred
Ability to follow departmental processes and SOX requirements
Bring inside sales communication, order accuracy, and ERP experience to Westlake Pipe & Fittings customer service operations.

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📌 Inside Sales Customer Service Representative (Ontario)
🏢 Westlake Pipe and Fittings
📍 Ontario