Support banking customers in Montréal with bilingual communication, problem-solving, and trusted advice as a TD Contact Centre Representative. This position works 37.5 hours weekly.
Within Personal & Commercial Banking, you will assist inbound customers with account inquiries and resolve concerns efficiently. The work combines listening, empathy, product knowledge, and accurate navigation across computer systems. Preference is given to financial or service industry experience.
Key Responsibilities: Understand customer needs through thoughtful questions
Recommend TD products or services when resolving issues
Create easy, personalized customer experiences
Balance performance across diverse service metrics
Complete training and receive coaching support
Requirements: High School Diploma or equivalent
French and English bilingual proficiency
Ability to multitask across applications and multiple screens
Digital literacy across smartphones, tablets, laptops, and headsets
Flexibility and resiliency during challenging situations
Apply bilingual listening, financial service awareness, and efficient problem-solving to deliver trusted customer support at TD.

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📌 Bilingual Banking Customer Service Representative (Quebec City)
🏢 The Toronto-Dominion Bank (Canada)
📍 Quebec City