Lead service navigation in Edmonton with Bissell Centre, using case management and care planning to connect participants with essential supports.
As Team Lead, Service Navigation, you will oversee person-directed care planning within Bissell Centre’s Service Hub. The work coordinates housing support, employment, mental health services, and financial empowerment. You will strengthen pathways across internal programs and community organizations.
Key Responsibilities: Develop individualized care plans with various programs
Review case management documentation, referrals, and participant files
Monitor Case Manager delivery through supervision and data review
Supervise, coach, and coordinate two Service Navigators
Oversee Service Hub orientation, training, and operations
Requirements: Degree or diploma in a Human Services field
Two to three years supporting vulnerable populations
Experience supporting individuals experiencing homelessness considered an asset
Knowledge of Indigenous worldviews and cultures beneficial
Valid driver’s license and required vehicle insurance
Bring care planning, case management, and cooperative supervision to Bissell Centre’s Service Hub in Edmonton.

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📌 Service Navigation Team Lead Edmonton (Alberta)
🏢 Bissell Centre
📍 Alberta