Supervise Front Office, Guest Services, and Valet operations while supporting positive guest experiences during overnight shifts. This full time position pays $55,281.
Gateway Casinos & Entertainment Limited seeks a Front Office Supervisor to coordinate daily hotel activities and resources. The position emphasizes service quality, team development, and effective communication across departments. Additional Spa coverage is provided when the Spa Manager is absent.
Key Responsibilities: Schedule staff using productivity standards and forecasted occupancy
Adjust staffing throughout the day as needed
Prepare shift briefings and supervisor daily logs
Train employees and provide career development support
Conduct evaluations and provide performance feedback
Requirements: Strong understanding of hotel operations
Knowledge of professional housekeeping techniques
Knowledge of employment laws and Health and Safety
Effective written communication for audience needs
Attention to detail and relationship-building ability
Bring scheduling, coaching, communication, and hotel operations expertise to Gateway’s Front Office Supervisor position.

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📌 Hotel Guest Services Operations Supervisor (Ontario)
🏢 Gateway Casinos and Entertainment
📍 Ontario