Lead member service and sales operations at YMCA BC’s Prince George Family YMCA, using coaching and persuasive communication across varied shifts.
This full time permanent supervisor leads Member Experience staff and volunteers while supporting membership growth, retention, and satisfaction. The work combines front-line service leadership, sales strategies, performance monitoring, and facility-wide operational support. Reporting to the Center Manager, you will help deliver consistent YMCA service standards and values.
Key Responsibilities: Coach and develop Member Experience staff and volunteers
Implement approved membership sales and retention strategies
Resolve member, patron, and guest concerns professionally
Monitor service, sales,



and retention performance metrics
Act as Duty Manager during required shifts
Requirements: Two to three years’ related sales leadership experience
Customer service leadership experience
Staff coaching, onboarding, or training experience
Strong communication and persuasive marketing skills
Current Standard First Aid and CPR-C and AED certificate
Bring sales leadership, staff development, and member service expertise to YMCA BC’s Prince George Family YMCA team.

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📌 Member Experience Sales Supervisor (British Columbia)
🏢 YMCA of GREATER VANCOUVER
📍 British Columbia