Deliver responsive IT support for in office and remote users as a Deskside Services Technician serving NTT DATA in Toronto, Ontario.
The technician maintains desktop equipment, printers, software applications, and mobile devices for optimal performance. This role requires discretion with non-routine matters, independent judgment, and well-rounded knowledge of workplace policies and procedures. It may also provide escalation support for less experienced team members.
Key Responsibilities: Maintain desktop equipment, printers, applications, and mobile devices
Provide in-person, telephone, and remote-control user support
Serve as an escalation point for less experienced technicians
Identify potential end-user issues and apply corrective action
Resolve tickets promptly to achieve service levels
Requirements: Three to five years of relevant experience
Strong Windows operating system knowledge
Solid client service skills
A+ desktop or equivalent skill set
Willingness to travel, including overnight trips
Combine independent judgment, client service, and Windows desktop expertise while supporting NTT DATA’s Toronto users.

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📌 IT Deskside Services Technician (Ontario)
🏢 NTT DATA
📍 Ontario