Bring bilingual QA expertise to Contact Centre CCaaS programs in Toronto, testing IVR journeys, telephony routing, and customer call flows.
As an IVR Automation Tester, you will support quality assurance through functional, integration, regression, and end-to-end testing. The work includes validating menus, prompts, DTMF, speech recognition, transfers, queues, and fallback errors. Cyara Velocity expertise is required, while Genesys Cloud CX experience is preferred.
Key Responsibilities: Execute automated IVR tests across customer journeys
Validate inbound routing, agent handoffs, and transfers
Maintain reusable and parameterized automation scripts
Coordinate test environments and prepare test data
Report detailed defects and distinguish environment issues
Requirements: Robust experience with IVR and contact centre testing
Cyara Velocity expertise and automation scripting experience
Telephony knowledge including SIP and call routing
Knowledge of QA methodologies and defect management
Ability to support regression and production validation
Support bilingual IVR quality through call flow validation, regression automation, and precise defect reporting for CCaaS programs.

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📌 Bilingual Contact Centre QA Tester (Ontario)
🏢 apptoza
📍 Ontario