Support Canada’s payment ecosystem as an IT Operations Analyst with Payments Canada, using analytical skills and ITSM practices in a flexible hybrid setting. Help maintain reliable service operations.
This Service Management Analyst works within the ITSM Practices Team and reports to the Manager. You will support operational readiness, service reporting, technical enhancements, audits, and quality assurance. The position also contributes to project teams, process governance, and client support.
Key Responsibilities: Manage operational functions within the ITIL Practices library
Ensure process resources, procedures, and work instructions remain available
Analyze trends, statistics, and performance metrics
Support operational readiness for projects and initiatives




Maintain relationships with clients, providers, and vendors
Requirements: Post-secondary education in related disciplines
Three or more years in operations support, service management, or service desk
Strong analytical and organizational skills
Experience with JIRA, Confluence, or collaboration tools
Ability to complete Payments Canada background checks
Use operational analysis, service governance, and stakeholder communication to strengthen Payments Canada’s technology services.

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📌 Payments Canada IT Operations Analyst (Manitoba)
🏢 Payments Canada
📍 Manitoba