Support a rapidly growing North American customer base using French, English, and thoughtful solutions from downtown Edmonton.
This Bilingual Customer Service Representative position is fully in office with a successful Canadian e-commerce company. You will become knowledgeable about award-winning products, answer customer questions, and coordinate issue resolution with internal teams, warehouses, and delivery partners. Your communication and organization will support consistent service across multiple channels.
Key Responsibilities: Provide helpful phone, email, and live chat support
Build product knowledge and make helpful recommendations
Coordinate resolutions with teams, warehouses, and delivery partners




Handle challenging conversations professionally and empathetically
Suggest customer experience and process improvements
Requirements: Fluent French and English communication skills required
Minimum two years of customer service experience
Experience in call centre or high-volume support preferred
Confidence handling challenging customer situations
Solid organization and multitasking abilities
Use bilingual service, product knowledge, and coordination skills to help customers navigate e-commerce questions and concerns.

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📌 Bilingual E-Commerce Customer Support (Alberta)
🏢 Aplin
📍 Alberta