Strengthen renewal readiness for PowerSchool customers through health forecasting, value documentation, and adoption insights supporting strategic account growth.
The Customer Success Manager connects customer goals with PowerSchool solutions throughout the lifecycle. You will identify risks, document realized value, and prepare account teams for renewal conversations. Expansion insights will come from adoption analysis and unmet customer needs.
Key Responsibilities: Document value realization, risks, and mitigation plans
Strategize renewals with Sales through value-based narratives
Identify expansion opportunities through adoption analysis
Lead structured programs addressing adoption gaps
Ensure Success Plans and EBRs remain current
Requirements: Bachelor’s degree or equivalent practical experience required
Five-plus years in Customer Success or related roles
Experience managing renewals in SaaS or technology environments
Familiarity with value-based selling and expansion enablement
Ability to anticipate needs and drive proactive action
Apply renewal strategy, adoption management, and customer health expertise to support lasting PowerSchool value and account growth.

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📌 Customer Success Manager Renewals (Ontario)
🏢 PowerSchool
📍 Ontario