Investigate and resolve automobile claims while delivering accurate, fair service through telephone-first notice reporting and follow-up. This Claims Representative role offers hybrid work for most roles.
As part of Definity’s Auto Claims team, you will handle first-party automobile claims from initial report through resolution. The work combines coverage confirmation, claim investigation, customer communication, vendor coordination, detailed records, and payment processing. You will report to the Team Leader while meeting assigned claim and file disposition targets.
Key Responsibilities: Guide customers through FNOL by telephone
Investigate, evaluate, and settle automobile claims
Explain claim processes and confirm policy coverage




Coordinate customers and preferred vendors toward resolution
Process payments and initiate salvage procedures
Requirements: Minimum high school diploma required
Automobile handling experience and policy terminology knowledge
Customer service or call centre experience is an asset
Excellent keyboarding and systems navigation skills
Qualified communication and composure under pressure
Bring automobile claims knowledge, customer service, investigation, and communication skills to Definity’s first-party claims operations.

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📌 Auto Claims Representative First Party (Ontario)
🏢 Definity
📍 Ontario