Trusted in aerospace, defence, and ground transportation, Ekkinox, an affiliate of DRAKKAR, combines proven expertise with more than 700 employees and long-standing client relationships across the industries it serves.

Through flexible delivery models, Ekkinox leverages the warehouse operations of Ekkinox Technical & Logistics Services or deploys Ekkinox teams on-site at client facilities. The capabilities of both Ekkinox affiliates cover the full logistics lifecycle, from warehousing and transportation to freight handling, packaging, kitting, and final shipment coordination.

JOB DESCRIPTION

Ekkinox is seeking an experienced administrative assistant to join our team. This position requires prior customer service expeience in Transportation. The terminal is located in Mississauga, ON

RESPONSIBILITIES AND REQUIREMENTS

Maintain a positive, empathetic, and professional attitude always towards customers, co-workers, Sales Team, Operations Team, and Management.

Communicate and coordinate with colleagues as necessary to build and contribute towards a positive teamwork workplace.

This position will wear a few different hats and get cross trained for the same.

Respond promptly to customer inquiries, handle email requests throughout the day.

Must be proficient and tech savvy with Outlook emails, customer portals, Excel, Google sheets, MS Word, Google Docs, etc. Previous experience using AS400 will be preferred.

Knowledge of client services, latest updates with internal company tariffs to assist the customers.





A sales rep will be assigned to this position, and the candidate will oversee the Sales Rep’s VIP customer accounts along with their general accounts.

Work with the appointment booking team and act as core backup for booking delivery appointments.

Average call volume of 30-40 calls per day, and email volume up to 40-50 per day.

Must be able to resolve pickup issues and Work on shipments that need payment collection.

Willing to be cross trained and perform several duties as assigned by Manager based on business and operational needs.

Order office supplies, keep track of the inventory under Managers or Site Managers direction.

1-3 years of experience in customer service in transportation

Must know basic customer service call and email etiquette.

Experience handling high call volume

Strong understanding of North American Geography

Experience working in cross border transportation is a must

OFFER AND BENEFITS

Full time permanent role

Pay: $48,000 - $53,000/ Annum, based on experience

Mon to Fri 7:30 AM to 4:00 PM (Flexibility required to work on weekends as needed)

Group insurance after 3 months of probation

RRSP with matching employer contribution

Weekly pay by direct deposit

Accessibility & Inclusion

We are committed to an inclusive, barrier-free recruitment and selection process. Applicants who require accommodation at any stage are encouraged to notify us confidentially at [email protected].

Welcome to Ekkinox , an affiliate of DRAKKAR
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📌 Administrative Assistant - Transportation Administration and Services Mississauga (Ontario)
🏢 Ekkinox
📍 Ontario