Shape elevated client experiences for MLSE’s premium Members through relationship management, creative service concepts, and cross-functional leadership in Toronto.
The Manager, Premium Retention & Service oversees premium retention, relationship management, and service across sophisticated products and spaces. This leadership role develops the Maple Leafs and Raptors Premium Retention team while representing Member needs internally. Success requires hospitality passion, sound judgment, and highly personalized client engagement.
Key Responsibilities: Strengthen Member loyalty through fresh service concepts
Identify service gaps and emerging client needs
Partner with Premium Sales and VIP Experiences
Use feedback, insights, and trends to evolve service




Navigate complex client situations with discretion
Requirements: Premium, luxury, VIP, or high-value clientele experience
Passion for personalized hospitality and memorable experiences
Ability to engage sophisticated clients and senior stakeholders
Solid business judgment balancing service and commercial priorities
Professional presence demonstrating integrity and discretion
Apply your hospitality leadership, creative thinking, and client-service judgment to deepen loyalty across MLSE premium experiences.

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📌 Premium Client Experience Manager (Ontario)
🏢 MLSE (Maple Leaf Sports & Entertainment Partnership)
📍 Ontario