Job Title: Bilingual Customer Service Representative (French/English)

Location: Montreal, QC

Pay Rate: CAD $23–$25/hour

Duration: 6+ month contract with potential for extension or permanent hire

Work Arrangement: Hybrid – 3 days onsite (Tuesday–Thursday) and 2 days remote (Monday and Friday)

About the Role

We are seeking a fully bilingual (French/English) Customer Service Representative to join a Canada Retirement Services team.

You will assist Canadian customers with retirement and investment-related inquiries, provide product information, resolve service requests, and deliver an excellent customer experience through phone and email support.

Key Responsibilities

- Handle incoming customer inquiries related to retirement and investment products.
- Provide accurate information and resolve customer requests in a timely manner.
- Assist customers with forms, transactions, and account-related requirements.
- Navigate multiple systems to manage and track customer inquiries.




- Identify customer concerns and recommend appropriate solutions.
- Maintain service quality, accuracy, and compliance standards.
- Manage multiple cases in a quick-paced, high-volume contact centre environment.

Candidate Requirements

- Fluently bilingual in French and English (written and verbal).
- Minimum 1 year of contact centre/customer service experience.
- Strong communication and problem-solving skills.
- Excellent customer service and relationship-building abilities.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Strong attention to detail and ownership of customer issues.
- Post-secondary education preferred.

Schedule

- Monday to Friday, with rotating weekly shifts.
- Operating hours: 8:00 AM – 8:00 PM EST.
- Flexibility to work different start times based on business requirements.

Pay: $23.00-$25.00 per hour

Work Location: Hybrid remote in Montréal, QC

📌 Bilingual Customer Service Representative #1019077 (Montreal)
🏢 Dexian
📍 Montreal