Support office administration by tagging assigned online cases with approved categories, preserving customer details and recording unresolved items. The position is remote.
This Service Category Tagging Assistant assignment focuses on accurate records rather than rewriting customer narratives. You will work through defined batches, follow current mappings, document exceptions, and apply reviewer clarifications consistently. Customer service or office administration experience may help, while the company teaches its categories.
Key Responsibilities: Work through assigned batches of older cases
Record completed items and unresolved exceptions
Follow mappings for retired category names
Keep personal details within the case system
Apply clarified rules to remaining assigned cases
Requirements: Careful approach to sensitive customer matters
Ability to follow escalation and review guidance
Ability to avoid inventing new categories
Ability to document corrections with brief notes
Customer service or office administration experience can help
Use disciplined data tagging, batch tracking, and category guidance to maintain practical online records for customer service teams.

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📌 Office Administration Data Tagging Assistant (Ontario)
🏢 Hrstalentsolutions
📍 Ontario