Operations Delivery Manager - (YVR. 2.1)
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Job Title

Operations Delivery Manager

Location

Job Type

Full-time

Category

Operations

Education

Job Description

The Delivery Operations Manager will manage operational excellence across multiple airport and resort retail locations, overseeing execution, loss prevention, and financial discipline. This role provides hands-on support to Multi-Unit Managers, using data-driven insights, targeted interventions, and consistent operational standards to strengthen leadership effectiveness and safeguard commercial performance.

Key Impact:

Consumers: Experience seamless service, strong product availability, and consistent brand engagement across all locations.

Store Teams: Empowered, coached, and developed to deliver high-quality, consistent execution.

Key Responsibilities

Elevate operational consistency, compliance, and financial controls across assigned locations

Analyze performance data to identify risks, trends, and opportunities for improvement

Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution

Conduct regular field visits to coach store teams and reinforce standard operating procedures

Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance

Partner cross-functionally to improve processes, merchandising execution, and inventory flow





Ensure adherence to company policies and airport/resort regulatory requirements

Provide clear reporting and actionable insights into senior leadership

Compensation : $60-66 annually

Job Requirements

5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments

Robust understanding of retail KPIs, loss prevention, inventory management, and expense control

Analytical and financially savvy, with the ability to translate data into action

Proven ability to influence, coach, and drive accountability in the field

Highly organized, adaptable, and comfortable in fast-paced, regulated environments

Proficient in Microsoft Office, particularly Excel

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

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📌 Operations Delivery Manager (British Columbia)
🏢 WHSmith
📍 British Columbia